Cant detect SD card after detecting it earlier

Just received my IRIS6/18/16 and after third photo taken today 6/19/16 it no longer detects the SD card. Using this card Samsung EVO 32GB Class 10 Micro SDHC Card with Adapter (MB-MP32DA/AM) Reformatted it even and tried other 32 SDHC card from another name brand and did not detect.

Bradherring June 19, 2016 15:01

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12 comments

Hi Brad,

I see you've also raised a support ticket about this so I will reply via the support ticket system.

Andrew Baddeley June 19, 2016 16:00 0 votes

Hello,

I noticed these last two days that my iris360 
have the same behavior.
sometimes detects the card, sometimes not. 
I disconnect and reconnect, it detects the card again.
It's normal? I have recommended card. 
Greetings, 
Vitor

Vitor Bezerra August 02, 2016 10:52 0 votes

Hi Vitor,

Please check you are using the right type of microSD card: https://nctech.zendesk.com/hc/en-us/articles/211784098

Please check that you are using the latest firmware: https://nctech.zendesk.com/hc/en-us/sections/202239068

Andrew Baddeley August 02, 2016 11:13 0 votes

I use the SanDisk Extreme MicroSD 32GB C10 microSDHC UHS-1.

Already use these microsd for some time and never gave me problems.

I tried also use diferent brand with equal performances but same thing hapened.

regards,

Vitor

Vitor Bezerra August 02, 2016 12:20 0 votes

I forgot to mention that I received iris360 late July and 
already came with last firmware update:

iris360 Firmware Update V1.3.10 - Dated 13/07/2016

Vitor Bezerra August 02, 2016 12:25 0 votes

It seems I have the same issue - was the problem solved? what is the solution?

Wojciech Kapelusz August 04, 2016 10:54 0 votes

I've got the same issue : Lexar 633x Class 10 MicroSDHC I. Worked earlier but now it can't detect de SD Card.

Francis Bouvet February 10, 2017 18:21 0 votes

Hi Francis,

Can you raise a Support Ticket and someone from our Support Team will look into this for you.

Andrew Baddeley February 10, 2017 21:15 0 votes

I've got the same issue. I use a Samsung EVO SDHC 32 microsd card. Worked a few times and then stopped working.

Jackie March 04, 2017 12:02 0 votes

Hi Jackie,

Can you raise a Support Ticket and someone from our Support Team will look into this for you.

Andrew Baddeley March 04, 2017 12:13 0 votes

I have problems with same issue. I tried all suggested things at support portal, nothing changes.Also I couldn't update my firmware because of this problem. There is a big paradox; Nctech says, is your firmaware updated? I say no! Why? because my iris doesn't detects any cards!

Yusuf Ziya Kıymet April 01, 2017 08:01 0 votes

Hi Yusuf,

I have responded to you via the support ticket that you raised.

Jamie McLaren April 03, 2017 12:14 0 votes