Jamie McLaren
Responsible for NCTech's technical support, my goal is to drive customer experience to first-class standards. Happy to assist wherever I can!
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Version History
v10.9.1 (23rd July 2024) Expiration date for processing of legacy unencrypted iSTAR Pulsar+ data extended to 00.00 GMT, 1st February 2025. General Improvements: N/A ...
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Download/Installation
NCTech have recently changed our policy on supplying software to end users - users must raise a support request here and request access to Immersive Studio, the NCTech Support Team...
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Why Is My iris360 microSD Card Not Being Detected
UPDATE: We have recently discovered a possible incompatibility issue with Sandisk Ultra 32GB microSD cards. At this time we advise you do NOT use Sandisk Ultra 32GB microSD cards with iris360. Be...
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Immersive Studio is crashing, how do I address this?
Firstly, users should check that the machine running Immersive Studio meets the published System Requirements. Secondly, users should check that any security software installed on the PC is not...
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How do I add a custom nadir logo to my iSTAR Pulsar+ imagery?
Note that this is only possible when processing downloaded iSTAR Pulsar+ data in Immersive Studio - data processed online via VR.World will use the standard NCTech logo. Requirement...
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When attempting to stitch iSTAR Fusion images I get an error message, how do I fix this?
If you see the below error message while attempting to stitch iSTAR images in Immersive Studio... ...then the issue is almost certainly related to the calibration of your iST...
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Can Immersive Studio be used on a non-Windows machine?
Immersive Studio is currently developed solely for Windows 10 64 bit. We have no plans to develop a version of the software for any other operating systems at this time, however a number of our...
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System Requirements
Minimum specification OS: Windows 10 Processor: Core i7 Memory: 16GB RAM Available Storage Space: 256GB SSD Recommended specification OS: Windows 10 Process...
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Processing iSTAR Fusion and iris360 data in Immersive Studio
Both iSTAR Fusion and iris360 capture data in a proprietary NCTRI file format, which must be processed in Immersive Studio in order to output panoramic image in JPG format. Processi...
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