Jamie McLaren
Responsible for NCTech's technical support, my goal is to drive customer experience to first-class standards. Happy to assist wherever I can!
- Total activity 202
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 115
Articles
Votes on activity by Jamie McLaren Sort by votes-
How can I capture the panoramic image without being in the shot myself?
There are currently 3 options for this: Use the 50/50 Capture Mode. This captures the images in two shots using only two lenses at a time and then automatically blends them together. This...
-
When attempting to stitch iSTAR Fusion images I get an error message, how do I fix this?
If you see the below error message while attempting to stitch iSTAR images in Immersive Studio... ...then the issue is almost certainly related to the calibration of your iST...
-
What HDR options does iSTAR have, and what do they do?
Assuming that the iSTAR device in question is running the latest firmware (currently v2.3.10), this is dependent on the license loaded to it. Units with a Fusion or Pulsar license can capture with...
-
How do I optimise image quality with my iSTAR unit?
With iSTAR being designed for fast, automatic capture, the product is easily usable by beginners and advanced photographers alike. Below are some general tips on how best to maximise the quality o...
-
What file types are output by iris360?
iris360 produces the following files when an image is captured - these will vary depending on whether you capture in raw, jpg or both. Note that the filenames represent the date and time sta...
-
How do I add a custom nadir logo to my iSTAR Pulsar+ imagery?
Note that this is only possible when processing downloaded iSTAR Pulsar+ data in Immersive Studio - data processed online via VR.World will use the standard NCTech logo. Requirement...
-
Immersive Studio is crashing, how do I address this?
Firstly, users should check that the machine running Immersive Studio meets the published System Requirements. Secondly, users should check that any security software installed on the PC is not...
-
Version History
v10.9.1 (23rd July 2024) Expiration date for processing of legacy unencrypted iSTAR Pulsar+ data extended to 00.00 GMT, 1st February 2025. General Improvements: N/A ...
-
Can Immersive Studio be used on a non-Windows machine?
Immersive Studio is currently developed solely for Windows 10 64 bit. We have no plans to develop a version of the software for any other operating systems at this time, however a number of our...
-
Processing iSTAR Fusion and iris360 data in Immersive Studio
Both iSTAR Fusion and iris360 capture data in a proprietary NCTRI file format, which must be processed in Immersive Studio in order to output panoramic image in JPG format. Processi...