Jamie McLaren
Responsible for NCTech's technical support, my goal is to drive customer experience to first-class standards. Happy to assist wherever I can!
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Votes on activity by Jamie McLaren Sort by votes-
Official comment Hi Hannah, thanks for posting. Best for me to answer these in reverse order: What are some of the reasons that could cause a .txt file to come out empty? That's pretty rare, it'd mean either tha...
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Official comment Hi Ben, My colleague has just responded to the support ticket that you raised around this. iSTAR Pulsar does not have an option to capture single images, it is designed for rapid capture on either ...
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Hi Zsar Zambrano, I've created a support ticket on our system for you around this reported issue, we will respond to you via that and provide some troubleshooting.
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Hi Yuge, thanks for getting in touch. I see that you've raised a support ticket with us also, my colleague Krisztina has responded to you via that. For anyone else, the iris360 Android mobile app ...
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Official comment Hi Nelson, I have responded to you via the support request that you raised, please check your emails and see my instructions within. Le respondí a través de la solicitud de soporte que envió, revis...
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Hi Guido, Happy to help with this, if you find that this reoccurs then please raise a support request and we can carry out some troubleshooting with you to address this.
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Hi Majid, please see my response to the support request that you raised with us around this issue, you'll have received an email notification of this. Thanks, Jamie
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"I lost the charger .. what kind of voltage is ... which one can I use" Hi Karina, We sell replacement iris360 power supplies via our online store, here's the link to the specific product: https://...
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Hi Eric, I'm afraid the only advice I can provide on addressing banding due to fluorescent lighting is to use "Indoor" mode - as I mentioned, "Walk" mode is optimised for outdoor captures, so any i...
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Hi Eric, "Like to know if the heading values will be generated when the images are captured in Indoor Mode?" No, unfortunately not. The heading values that you reference are derived from the GPS d...