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ColourCloud is crashing when I process data - what can I do?

Firstly, always ensure that you are using the latest version of the software - each update contains various improvements, and will ensure optimal performance.  You can obtain the latest version here.

ColourCloud has been known to experience issues related to localisation settings in Windows - to check/fix this, do the following:

  • Go to Control Panel on your machine
  • Select Clock, Language, and Region
  • Select Change the date, time, or number format
  • Click on Additional Settings in the bottom right
  • Ensure that Decimal Symbol (the top option) is set to a full-stop/period and not anything else - if applicable, change it to a full-stop/period and save your changes
  • Try launching ColourCloud and processing your data

If this does not address the issue, please raise a support ticket explaining the specific issue in detail.

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