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Problems with Firmware Upgrade

Issue:
When upgrading firmware, I am receiving an error that it is the most recent version, when it is NOT.  I've tried several times rebooting, and nothing. I've also went back to default settings and reinstalling it.  It never shuts off auto per the upgrade firmware instructions say.  Light also just stays "red".  

Confirming current firmware version post attempted upgrade: 1.3.16


Downloaded version 1.3.4 from link:
https://www.dropbox.com/s/imx095hp8ck5iy5/v.1.3.4.nctiris360uf


 

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