Colored pixels

Hi,

so Im just getting used to the Istar system.
I realized when zooming into the picture, stitched or even source Jpegs, that there are a lot of bright(R,G,B) coloured pixels.
Anybody else having this issue?

Thanks

Christopher Ahrens November 19, 2015 18:25

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8 comments

What ISO are you using and what was the shutter speed?

Andrew Baddeley November 19, 2015 18:26 0 votes

I would have to check, I didn't take some of those.
I looked at different HDRI taken in different light conditions, so different ISO for sure, and they all have those RGB pixels.
I will do some more tests and write down the the settings and let you know.
Im also waiting on the serial number, so I can make a support ticket and send you some example Jpegs.

Thanks

Christopher Ahrens November 19, 2015 18:31 0 votes

Look on the base of the unit - the serial number is printed there. If you don't have the unit to hand, open any of the source folders from iSTAR and open INF.TXT - the serial number is listed there.

Andrew Baddeley November 19, 2015 18:32 0 votes

Ok thanks. Will do and send some examples.

Christopher Ahrens November 19, 2015 18:33 0 votes

Hi Andrew,

I just submitted a support ticket with some images.

Best,

Chris

Christopher Ahrens November 19, 2015 21:09 1 vote

I do,

Daniel Lauzon November 28, 2015 06:38 0 votes

Daniel,

Please submit a support ticket regarding this and we'll look into this for you. It would help if you also gave a link to or uploaded some souce data from your camera showing this issue.

Andrew Baddeley November 28, 2015 08:49 0 votes

Hi,

we experienced the same problem before. We had to send back the camera as it probably was some hardware issue.

Best regards
Dmytro Bobkov

Dmytro Bobkov April 01, 2016 13:50 0 votes