Sorry to hear this. I see you've also raised a Support Ticket about this so I'll reply to you directly via the Support ticket.
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today is so sad for me as my little carelessness causes me 2 of my lenses, I just received this camera 2 nights ago and today is the first time am taking for a shoot, my tripod kinda wobbled driving my iris 360 lens first to the ground. 2 lenses are affected and it won't power up.
Don't know the cost implication yet but I know it cost so much getting it to Nigeria in the first place, spent a total of 2500$ Just to get it on time from a seller on eBay cause I don't want a back order delay, now I have to wait for a repair.
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Sorry to hear this. I see you've also raised a Support Ticket about this so I'll reply to you directly via the Support ticket.