iSTAR Fusion freezes in different lighting condition

Hi,

Our iSTAR fusion unit freezes very frequently capturing in different lighting conditions. We almost need to restart it and sometimes reset to factory settings every 2-3 setups? has anyone had this usse?

MAJID

Majid Noorollah Doost April 16, 2020 07:18

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3 comments

Hi Majid, please see my response to the support request that you raised with us around this issue, you'll have received an email notification of this.

Thanks,

Jamie

Jamie McLaren April 16, 2020 09:30 0 votes

I had the same experience last week.

Guido May 03, 2020 16:56 0 votes

Hi Guido,

Happy to help with this, if you find that this reoccurs then please raise a support request and we can carry out some troubleshooting with you to address this.

Jamie McLaren May 04, 2020 08:32 0 votes