NCTech Support

Total activity 73
Last activity May 15, 2017 10:09
Member since January 14, 2012 15:19

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Subscriptions 28

Activity overview

Latest activity by NCTech Support

NCTech Support commented, September 11, 2013 11:51
Hi Erik, I'm afraid we do not publish specifics of our sensors in a public forum. What software are you trying to use to stitch the images? Normally, you only need to know the focal length and cr...
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- NCTech Support
- Created September 11, 2013 11:51
- 0 votes
NCTech Support created an article, June 24, 2013 10:45
How can I connect to iSTAR over WiFi?
1. iSTAR Fusion
2. FAQs
To capture from iPhone: Start Unit Insert SD card or USB stick Press SETTINGS - NETWORK - WIFI Tap the Wifi Settings until you see Wifi: adhoc mode Press the back arrow unit you are back at ...
- NCTech Support
- Edited August 30, 2015 15:12
- 4 followers
- 4 comments
- 0 votes
NCTech Support created an article, May 29, 2013 08:52
Blue/Green colour on low ISO settings
1. iSTAR Fusion
2. FAQs
We are aware of an issue at this time when setting ISO values lower than 400. If the ISO value is 125, 150 or 200 you may experience a blue/green colour cast to the images, especially in bright or ...
- NCTech Support
- Edited August 30, 2015 15:12
- 0 followers
- 0 comments
- 0 votes
NCTech Support commented, May 23, 2013 20:11
HI Hugh, Thanks for the feedback suggestions. As you can see, this is something already planned and we have it listed on our development roadmap Regarding your observation on formatting the SD ca...
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- NCTech Support
- Created May 23, 2013 20:11
- 0 votes
NCTech Support created an article, May 23, 2013 19:55
Format SD card
1. iSTAR Fusion
2. FAQs
There is a known issue at present up to firmware v1.5.2 inclusive in that the "Format SD card" is not functioning. We are working to resolve this issue which will be addressed in a future firmware ...
- NCTech Support
- Edited August 30, 2015 15:12
- 0 followers
- 0 comments
- 4 votes
NCTech Support created an article, May 20, 2013 11:22
White screen on startup
1. iSTAR Fusion
2. FAQs
If you see a white screen on starting your iSTAR unit, or you see the iSTAR logo and the unit fails to continue to the home screen, ensure you have updated your unit to the latest firmware: http://...
- NCTech Support
- Edited August 30, 2015 15:12
- 0 followers
- 0 comments
- 0 votes
NCTech Support commented, May 20, 2013 11:07
The latest firmware update, v.1.52 now includes battery charging status. All customers are advised to update to the latest firmware.
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- NCTech Support
- Created May 20, 2013 11:07
- 0 votes
NCTech Support created an article, February 05, 2013 07:25
Connect to WiFi SSID
1. iSTAR Fusion
2. FAQs
If you boot iSTAR with WiFI DISABLED, then try to search for a WiFi network you may find the unit does not display all available SSIDs. Here is how to connect to a WiFi SSID: Enter Wifi Setting...
- NCTech Support
- Edited February 05, 2014 05:46
- 0 followers
- 2 comments
- 1 vote
NCTech Support created an article, January 30, 2013 20:21
Where can I download the iSTAR Software?
1. iSTAR Fusion
2. FAQs
We are about to release the full version of our software, called "iSTAR Immersive Viewer" which will have an optimised calibration file for each iSTAR unit shipped. The calibration files are still ...
- NCTech Support
- Edited August 30, 2015 15:12
- 1 follower
- 1 comment
- 1 vote
NCTech Support created an article, January 22, 2013 13:18
Battery appears to not charge fully
1. iSTAR Fusion
2. FAQs
iSTAR contains a dual cell Lithium-ion battery which was chosen due to its good power to size ratio, no memory effect and slow loss of charge when not in use. This type of battery needs to be charg...
- NCTech Support
- Edited August 30, 2015 15:12
- 1 follower
- 3 comments
- 5 votes