Jamie McLaren
Responsible for NCTech's technical support, my goal is to drive customer experience to first-class standards. Happy to assist wherever I can!
- Total activity 145
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 60
Articles
Recent activity by Jamie McLaren Sort by recent activity-
Installing the iSTAR Pulsar Mobile App
All communication with iSTAR Pulsar is handled via our dedicated mobile app for Android - you can obtain this by raising a Support Ticket, our Support Team will supply the app in a secure manner.Up...
-
What's in the box?
iSTAR Pulsar ships with the following items:Mains Cable plug will differ depending on country destination.Recommended optional accessories:Hard Shell CaseVehicle Roof MountExplorer BackpackBattery ...
-
Nomenclature
Main Unit1GPS Antenna*4Hand Grips7LED Status Indicators2Lens512v DC Input8Mode Switch3WiFi Signal Vent6Power Button9USB-C Port** * DO NOT attempt to lift or move iSTAR Pulsar by the antenna. It is ...
-
Precautions
This imaging system is a precision instrument.Do not subject to physical shock.Do not adjust or tamper with the lenses.Care should be taken not to touch the lenses with your fingers.The lenses can ...
-
Disclaimer
NCTech Ltd makes no warranty, either express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose, regarding iSTAR Pulsar.In no eve...
-
Why am I seeing stitching errors in my iSTAR Fusion images?
Any panoramic imaging device where the lenses are situated forward of the No Parallax Point (NPP) will experience variance in stitched images depending on the objects in the scene, this includes iS...
-
Why am I seeing stitching errors in my iris360 images?
Any panoramic imaging device where the lenses are situated forward of the No Parallax Point (NPP) will experience variance in stitched images depending on the objects in the scene, this includes ir...
-
I'm experiencing Wi-Fi issues with my iris360 device, how do I address these?
Wi-Fi issues experienced while using iris360 may include: No Wi-Fi signal output from the device Wi-Fi signal dropping out Disconnections between iris360 and controlling device Weak Wi-Fi signal I...
-
What HDR options does iSTAR have, and what do they do?
Assuming that the iSTAR device in question is running the latest firmware (currently v2.3.10), this is dependent on the license loaded to it. Units with a Fusion or Pulsar license can capture with...
-
How do I connect to my iSTAR device via Wi-Fi?
Each iSTAR device has three WiFi modes, these are located within Settings>Wifi Settings The three modes are as follows: AP mode (access-point mode) iSTAR connects to an existing WiFi network within...