
Jamie McLaren
Responsible for NCTech's technical support, my goal is to drive customer experience to first-class standards. Happy to assist wherever I can!
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Activity overview
Latest activity by Jamie McLaren-
Jamie McLaren commented,
Official comment Hi Hannah, thanks for posting. Best for me to answer these in reverse order: What are some of the reasons that could cause a .txt file to come out empty? That's pretty rare, it'd mean either tha...
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Jamie McLaren commented,
Official comment Hi Ben, My colleague has just responded to the support ticket that you raised around this. iSTAR Pulsar does not have an option to capture single images, it is designed for rapid capture on either ...
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Jamie McLaren commented,
Hi Zsar Zambrano, I've created a support ticket on our system for you around this reported issue, we will respond to you via that and provide some troubleshooting.
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Jamie McLaren commented,
Hi Yuge, thanks for getting in touch. I see that you've raised a support ticket with us also, my colleague Krisztina has responded to you via that. For anyone else, the iris360 Android mobile app ...
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Jamie McLaren commented,
Official comment Hi Nelson, I have responded to you via the support request that you raised, please check your emails and see my instructions within. Le respondí a través de la solicitud de soporte que envió, revis...
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Jamie McLaren commented,
Hi Guido, Happy to help with this, if you find that this reoccurs then please raise a support request and we can carry out some troubleshooting with you to address this.
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Jamie McLaren commented,
Hi Majid, please see my response to the support request that you raised with us around this issue, you'll have received an email notification of this. Thanks, Jamie
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Jamie McLaren commented,
"I lost the charger .. what kind of voltage is ... which one can I use" Hi Karina, We sell replacement iris360 power supplies via our online store, here's the link to the specific product: https://...
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Jamie McLaren commented,
Hi Eric, I'm afraid the only advice I can provide on addressing banding due to fluorescent lighting is to use "Indoor" mode - as I mentioned, "Walk" mode is optimised for outdoor captures, so any i...
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Jamie McLaren commented,
Hi Eric, "Like to know if the heading values will be generated when the images are captured in Indoor Mode?" No, unfortunately not. The heading values that you reference are derived from the GPS d...