Jamie McLaren
Responsible for NCTech's technical support, my goal is to drive customer experience to first-class standards. Happy to assist wherever I can!
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Activity overview
Latest activity by Jamie McLaren-
Jamie McLaren created an article,
Installing the iSTAR Pulsar Mobile App
All communication with iSTAR Pulsar is handled via our dedicated mobile app for Android - you can obtain this by raising a Support Ticket, our Support Team will supply the app in a secure manner.Up...
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Jamie McLaren created an article,
What's in the box?
iSTAR Pulsar ships with the following items:Mains Cable plug will differ depending on country destination.Recommended optional accessories:Hard Shell CaseVehicle Roof MountExplorer BackpackBattery ...
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Jamie McLaren created an article,
Nomenclature
Main Unit1GPS Antenna*4Hand Grips7LED Status Indicators2Lens512v DC Input8Mode Switch3WiFi Signal Vent6Power Button9USB-C Port** * DO NOT attempt to lift or move iSTAR Pulsar by the antenna. It is ...
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Jamie McLaren created an article,
Precautions
This imaging system is a precision instrument.Do not subject to physical shock.Do not adjust or tamper with the lenses.Care should be taken not to touch the lenses with your fingers.The lenses can ...
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Jamie McLaren created an article,
Disclaimer
NCTech Ltd makes no warranty, either express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose, regarding iSTAR Pulsar.In no eve...
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Jamie McLaren commented,
Official comment Hi Hannah, thanks for posting. Best for me to answer these in reverse order: What are some of the reasons that could cause a .txt file to come out empty? That's pretty rare, it'd mean either tha...
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Jamie McLaren commented,
Official comment Hi Ben, My colleague has just responded to the support ticket that you raised around this. iSTAR Pulsar does not have an option to capture single images, it is designed for rapid capture on either ...
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Jamie McLaren commented,
Hi Zsar Zambrano, I've created a support ticket on our system for you around this reported issue, we will respond to you via that and provide some troubleshooting.
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Jamie McLaren commented,
Hi Yuge, thanks for getting in touch. I see that you've raised a support ticket with us also, my colleague Krisztina has responded to you via that. For anyone else, the iris360 Android mobile app ...
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Jamie McLaren commented,
Official comment Hi Nelson, I have responded to you via the support request that you raised, please check your emails and see my instructions within. Le respondí a través de la solicitud de soporte que envió, revis...