Jamie McLaren
Responsible for NCTech's technical support, my goal is to drive customer experience to first-class standards. Happy to assist wherever I can!
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Why am I seeing stitching errors in my iSTAR Fusion images?
Any panoramic imaging device where the lenses are situated forward of the No Parallax Point (NPP) will experience variance in stitched images depending on the objects in the scene, this includes iS...
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Why am I seeing stitching errors in my iris360 images?
Any panoramic imaging device where the lenses are situated forward of the No Parallax Point (NPP) will experience variance in stitched images depending on the objects in the scene, this includes ir...
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I'm experiencing Wi-Fi issues with my iris360 device, how do I address these?
Wi-Fi issues experienced while using iris360 may include: No Wi-Fi signal output from the device Wi-Fi signal dropping out Disconnections between iris360 and controlling device Weak Wi-Fi signal I...
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What HDR options does iSTAR have, and what do they do?
Assuming that the iSTAR device in question is running the latest firmware (currently v2.3.10), this is dependent on the license loaded to it. Units with a Fusion or Pulsar license can capture with...
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How do I connect to my iSTAR device via Wi-Fi?
Each iSTAR device has three WiFi modes, these are located within Settings>Wifi Settings The three modes are as follows: AP mode (access-point mode) iSTAR connects to an existing WiFi network within...
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How do I optimise image quality with my iSTAR unit?
With iSTAR being designed for fast, automatic capture, the product is easily usable by beginners and advanced photographers alike. Below are some general tips on how best to maximise the quality o...
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When will LASiris VR be available for pre-order/shipping?
We cannot provide any specific dates at the moment, although we estimate the product to be available from around Q2 2018. As more information becomes available, we will update our material so that...
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How do I hide/patch the nadir area at the bottom of my iSTAR images?
There are two options present in our Immersive Studio software for Windows which allow users to cover the nadir hole at the bottom of their iSTAR images: Add Mirror Ball/Pinch - for iSTAR images, ...
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Iris360 Firmware Update V1.3.16 - Dated 02/11/2016
We recommend that all users of iris360 upgrade to the latest firmware version If you wish to use the SD Card for taking images, you should first delete the firmware file from the card before ins...
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How do I add a custom nadir logo to my iSTAR Pulsar+ imagery?
Note that this is only possible when processing downloaded iSTAR Pulsar+ data in Immersive Studio - data processed online via VR.World will use the standard NCTech logo. Requirement...