Jamie McLaren
Responsible for NCTech's technical support, my goal is to drive customer experience to first-class standards. Happy to assist wherever I can!
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How do I optimise image quality with my iSTAR unit?
With iSTAR being designed for fast, automatic capture, the product is easily usable by beginners and advanced photographers alike. Below are some general tips on how best to maximise the quality o...
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How do I hide/patch the nadir area at the bottom of my iSTAR images?
There are two options present in our Immersive Studio software for Windows which allow users to cover the nadir hole at the bottom of their iSTAR images: Add Mirror Ball/Pinch - for iSTAR images, ...
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Immersive Studio is crashing, how do I address this?
Firstly, users should check that the machine running Immersive Studio meets the published System Requirements. Secondly, users should check that any security software installed on the PC is not...
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Version History
v10.9.1 (23rd July 2024) Expiration date for processing of legacy unencrypted iSTAR Pulsar+ data extended to 00.00 GMT, 1st February 2025. General Improvements: N/A ...
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iSTAR Quick Start Guide
NCTech Limited makes no warranty, either express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose, regarding iSTAR 360 degr...
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Thank you for purchasing iSTAR
Before starting the camera, we thoroughly recommend reading this Instruction Manual first so as to familiarise yourself with all camera operations. To prevent accidents and damage, please also ...
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When attempting to stitch iSTAR Fusion images I get an error message, how do I fix this?
If you see the below error message while attempting to stitch iSTAR images in Immersive Studio... ...then the issue is almost certainly related to the calibration of your iST...
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Processing iSTAR Fusion and iris360 data in Immersive Studio
Both iSTAR Fusion and iris360 capture data in a proprietary NCTRI file format, which must be processed in Immersive Studio in order to output panoramic image in JPG format. Processi...