Jamie McLaren
Responsible for NCTech's technical support, my goal is to drive customer experience to first-class standards. Happy to assist wherever I can!
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System Requirements
Minimum specification OS: Windows 10 Processor: Core i7 Memory: 16GB RAM Available Storage Space: 256GB SSD Recommended specification OS: Windows 10 Process...
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Download/Installation
NCTech have recently changed our policy on supplying software to end users - users must raise a support request here and request access to Immersive Studio, the NCTech Support Team...
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ColourCloud is crashing when I process data - what can I do?
Firstly, always ensure that you are using the latest version of the software - each update contains various improvements, and will ensure optimal performance. You can obtain the latest vers...
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Checking the battery level
The battery level will be indicated at one of seven levels:
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Can Immersive Studio be used on a non-Windows machine?
Immersive Studio is currently developed solely for Windows 10 64 bit. We have no plans to develop a version of the software for any other operating systems at this time, however a number of our...
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Turning on the device
When the device is powered from the mains, a red battery icon will flash on screen to indicate that the battery level is low and is charging. Ensure that the power adaptor is attached to the d...
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Turning off the device
To turn off the device, touch the power icon: You will then be asked to confirm by tapping the check box (✓). To cancel and return to the start screen, tap the X button.
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How can I capture the panoramic image without being in the shot myself?
There are currently 3 options for this: Use the 50/50 Capture Mode. This captures the images in two shots using only two lenses at a time and then automatically blends them together. This...
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How do I hide/patch the nadir area at the bottom of my iris360 images?
Firstly, ensure that you are using the latest version of iris360 firmware, you can find this here. There are a few different options to patch the nadir hole on iris360 images: You can "enab...
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Why does my unit serial number (NCTIR1-815XXX) appear as the image title in Google Street View? How can I change this?
The image title in Google Street View is defined by the "Description" field in each image's EXIF data - currently iris360 populates this field as the unit serial number (NCTIR1-815XXX) by de...