Jamie McLaren
Responsible for NCTech's technical support, my goal is to drive customer experience to first-class standards. Happy to assist wherever I can!
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What file types are output by iris360?
iris360 produces the following files when an image is captured - these will vary depending on whether you capture in raw, jpg or both. Note that the filenames represent the date and time sta...
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How do I use a custom logo to patch/hide the nadir hole on my iris360 images?
Whether you stitch your images on-board your iris360 or use Immersive Studio to do so, you can upload a custom logo to cover the nadir hole at the bottom of your images. First, some guidelin...
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How do I reset my iris360 Wi-Fi password?
If you have forgotten your iris360 Wi-Fi password, you may reset this to the default password of iris-360 by following the steps below. Resetting the iris360 Wi-Fi password is also recommended in...
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Why Is My iris360 microSD Card Not Being Detected
UPDATE: We have recently discovered a possible incompatibility issue with Sandisk Ultra 32GB microSD cards. At this time we advise you do NOT use Sandisk Ultra 32GB microSD cards with iris360. Be...