Jamie McLaren
Responsible for NCTech's technical support, my goal is to drive customer experience to first-class standards. Happy to assist wherever I can!
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Recent activity by Jamie McLaren Sort by recent activity-
Hi Eric, I've created a support request from this post and responded to you via that, please check your emails and respond to the request and I'll be happy to assist.
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Hi Alexander, I responded to this query in the your other post, see here.
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Hi Alexander, That's an outdated version of Immersive Viewer that you're using - please obtain and install Immersive Studio v10.0.9 via this article. Contained within this is Immersive Viewer v3.0....
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Hi there, I see that you also raised a support request around this issue, I've responded to you via that.
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Hi John, can you please clarify what you are trying to do with your product? What alerts are you receiving, and what video are you looking for, is this related to our ISTAR Pulsar product?
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Hi Isaret - first, note that we now have a dedicated Help Center solely for iSTAR Pulsar, you can find it here. Please use this for all of your support needs regarding this product. Within this, I...
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Hi Francyele, I've responded to you via the support request that you raised, let's communicate via that. Eu respondi a você através do pedido de suporte que você levantou, vamos nos comunicar por m...
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Hi Paul, That's really not a good idea at all - while downgrading the firmware may allow you to output your captures in .jpg format, you would also lose the benefit of the many, many improvements t...
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Hi Paul, Yes, exactly, use Immersive Studio to export the source .jpgs, which AutoPano can then use. I don't have a video, but it's very straightforward - queue your .nctri raw files by specifying ...
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Hi Paul, I see that you also raised a support ticket, I've responded to you via that. For anyone else who may be interested in the solution, key points are: AutoPano has a plugin to import iSTAR i...