Jamie McLaren
Responsible for NCTech's technical support, my goal is to drive customer experience to first-class standards. Happy to assist wherever I can!
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Recent activity by Jamie McLaren Sort by recent activity-
Hi Stuart, thanks for reaching out. I've created a new support ticket from your post as there's a reasonable amount of troubleshooting to carry out here - can you please check your emails for the ...
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Hi Ambro, While we did previously offer a paid upgrade from v1 version of iris360 to v2, I'm afraid that this is no longer available. The upgrade mainly consisted of new lenses with a wider field ...
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Hi Steve, I've created a support ticket on our system from this post, you'll have received a notification via email. I've never seen this occur before, please leave it with me, I'll investigate an...
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Hi Dusan, To minimise noise/grain in your iris360 images, I would recommend shooting using as low an ISO as possible, typically ISO100 in outdoor and/or well-lit environments, and ISO400 in most in...
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Hi Rina, I see you have raised a support ticket, I've now responded to you via this.
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Hi Rolf, You posted the above in the thread for the new iris360 Pro, which is a different product (it hasn't yet been released) - as such, I've moved your post to the iris360 thread. Note that the ...
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Hi Duncan, good question. I see that you also raised a support ticket and that my colleague Andrew has responded. For the benefit of any other users looking in though, I can confirm that users won'...
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Hi Mijo, You have created two separate accounts on our Support Portal - your ticket was raised using one of these, and the thread started with the other, this is why you don't see the ticket. I wil...
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Certainly - when logged into your Support Portal account, you can click on your name in the top right corner and select "My Activities", which includes support tickets. You should also receive emai...
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Hi Mijo, I see that you also raised a support ticket around this issue - I have just responded via the ticket, can you please review and let me know if you require further assistance?