Andrew Baddeley
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Recent activity by Andrew Baddeley Sort by recent activity-
Is this firmware v1.3.16 you are trying to install? Have you tried installing the update via the Web UI? (10.15.1.1)
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Hi Igor, Yes we did. Please raise a Support Ticket so we can resolve this for you.
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Yes you can still send a unit back for the upgrade. Cost details here: https://www.nctechimaging.com/shop/iris360-upgrade-option/ Process details here: https://nctech.zendesk.com/hc/en-us/articles/...
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Hi Igor, No you do not need to calibrate the lenses. If you are seeing an issue with your unit please raise a support ticket on the support portal so we can take care of this for you.
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Hi Igor, No I'm sorry that isn't possible as the product was revised some time ago and the design is as per you now have and as per on our website.
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Yes Igor - that image was taken with iris360, albeit the version with the tilted up lenses. If your images are blurry can you raise a Support Ticket on the Support Portal and we'll take a look at t...
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Hi Markus -which product are you asking about for logo size? iSTAR or iris360? If it's iris360 is it the units without or with the upgrade?
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Hi Igor, Yes that's the second part response to your question about RAW. You can't process the RAW file itself outside of Immersive Studio, but you can extract the fisheye JPEG images which you can...
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Hi Igor, You are not doing anything wrong. The RAW file is the ".nctri" file. You can't process these either in PTGUI or in Lightroom: https://nctech.zendesk.com/hc/en-us/articles/212412098 Re: Tim...
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Daniel, The result depends which unit you have. If you have the original unit with the uptilted lenses the option delivers a mirror ball. If you have the latest unit with the vertical lenses then ...